GUIDE
Evolve Your Operating Model for the Agentic Future
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40
of AI projects are projected to be cancelled by the end of 2027.
Gartner
THE PROBLEM
Speed Without a Foundation is Why AI Programs Stall
Two years of false starts later, AI projects are still being undone by the same three things: escalating costs, unclear business value, and inadequate risk controls.
Speak to any Intelligent Automation (IA) Center of Excellence (CoE) that has struggled to adapt to AI, and they point to one source of failure. The operating model. Most enterprises either stood up a new AI CoE with none of the standards learned from IA, or extended a deterministic framework to govern probabilistic technology.
Neither works. This guide shows what does.
INSIDE THE GUIDE
Six Pillars. One Operating Model. Built for Agentic Work.
Each pillar carries lessons from mature IA CoEs, evolved for the realities of agentic AI. Here is what you will find inside.
Strategic Direction & Governance
Align agentic AI, AI & automation to the business vision with guardrails for scale.
Architecture & Security
Build a secure, flexible foundation that supports growth and trust.Talent & Velocity
Enable and sustain skilled teams to deliver faster, smarter outcomes.
Pipeline & Priority
Discover the right opportunities to maximize business impact and adoption.
Delivering Outcomes
Deliver solutions consistently, safely, and with measurable business impact.
Value Tracking & Insights
Transform data into proof of impact and actionable business intelligence.
WHO IT'S FOR
Built for the People Accountable for Making AI Work
If your name is on the program, these are the agentic AI operating model considerations and frameworks you can start working into the next quarter.
CoE Leaders
Evolving a mature IA operating model to absorb agentic work without breaking what already works.
CIOs & CTOs
Defending AI investment to the board with a governance and measurement framework that holds up.
Head of Automation & Digital Transformation
Standing up new intake, delivery, and value tracking discipline before the first agent ships.
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The Agentic Operating Model: Six Pillars That Decide Whether Your AI Program Scales or Stalls
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