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Ashling wins 2025 SS&C Blue Prism Global Innovation Award for the 3rd year in a row!
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INDUSTRIES

Intelligent Automation Services for Insurance

Helping insurers transform their distribution, underwriting and claims with Agentic AI and Intelligent Automation.
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Insurance (1)

Good communication, fantastic delivery, fantastic stakeholder engagement.

Now we are at a stage where all functional areas have a high level of confidence in RPA, and the organization’s mindset has noticeably begun to evolve to include automation as a cornerstone of process development.

Automation Manager
National Insurer

Proactive in communication. Friendly and very knowledgeable.

CoE Leader
One of the largest privately held insurance companies in the US

Client Success in Insurance
Explore all resources
Prior Authorization Automation
Case Study

Scaling Prior Authorization Automation with IDP

The current prior authorization processes were some of the most resource-intensive workflows for this North American healthcare system. They serve ...
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Insurance Provider Verification AI Agent
Case Study

Faster Claims Adjudication with the Provider Verification AI Agent

If you have ever woken up with a sudden neck twinge, you know what happens next. You book a same day physio appointment and your provider submits ...
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GreenShield AI and Automation
Case Study

GreenShield’s AI Journey Toward Better Health Outcomes

GreenShield was founded on the belief that all Canadians deserve access to better health, regardless of their circumstances. As Canada’s only ...
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The AI opportunity: grow revenue, lower loss & expense ratios

 

96

of insurance CIOs aim to boost operating margins through digital investments. — Gartner, 2025

50

reduction in P&C leakage is possible with AI-driven improvements. — Bain, 2025

Unlock Value Across the Insurance Value Chain

Our team brings decades of experience working across core insurance processes and platforms like Guidewire, DuckCreek, SAP and more.  
1
Enhance Customer Experiences

Enhance customer experience by using AI and automation to deliver real-time support, personalized tools, and proactive outreach across every channel with less friction.

2
Improve Distribution Responsiveness

Improve distribution responsiveness by automating broker and partner onboarding, quote-to-bind workflows, and communications so channels get answers faster and fewer opportunities stall.

3
Enhance Underwriting

Enhance underwriting with AI-assisted intake, data enrichment, and risk scoring that reduce manual review, speed decisions, and raise win rates.

4
Do Claims Faster and Accurately

Automate claims with speed and accuracy for FNOL, triage, document intake, and fraud checks to shorten cycle times and improve accuracy and outcomes.

5
Optimize Shared Services

Optimize shared services with AI and automation across finance, HR, procurement, and IT service management to lower unit costs, tighten controls, and free teams for higher-value work.

Insurance Automation Success

63

response times for a Canadian health and benefits provider, Ashling combined UiPath Communications Mining with RPA to classify and route a 500k+ annual email volume, enabling agents to prioritize and resolve member inquiries faster.

80

in annual business P&L improvement for a North American multi-line insurer, Ashling used AI and automation to improve claims cycle time, client onboarding, and automate distribution payments.

90

triage response time for a major U.S. multi-line insurer, Ashling deployed UiPath Communications Mining with NLP-driven classification and intelligent routing to streamline triage across 400K+ annual service emails and surface churn-risk patterns. 

OUR SERVICES

Where We Drive Impact
Customer Experience 
  • Omnichannel servicing and chatbots
  • Email triage and intelligent routing
  • Self-service portals and IVR containment
  • Proactive outreach and best action
Distribution
  • Broker and partner onboarding
  • Quote-to-bind orchestration
  • Producer licensing and appointments
  • Commission calculation and reconciliation
Underwriting
  • Adaptive risk models and pricing
  • Submission intake processing
  • Data enrichment from third-party sources
  • Risk scoring and decision support
Claims
  • FNOL intake and verification
  • Triage, assignment, and workload balancing
  • Document ingestion and policy validation
  • Fraud detection, subrogation, and recoveries
Shared Services
  • Finance AP/AR and premium reconciliation
  • Procurement and vendor management
  • HR onboarding and offboarding
  • IT service management and access provisioning
Insurance CTA-1

Deliver faster, personalized policyholder service

Use AI and automation across customer experience, distribution, underwriting, claims, and shared services to deliver faster, compliant outcomes and better experiences for policyholders and partners.

Talk to an insurance advisor

Driving Value for 300+ Leading Brands